More than a Remote Hand Service

About Us

In association with our Hong Kong headquarter and office in Germany, bring over 20 years of local and international IT infrastructure and digital experience with a reputation for delivering small to large IT & Telco projects, datacenter relocation, network migration and e-commerce enablement ahead of schedule and on budget. Our technical experts and consultants have served clients for over two decades. Over the period, we have found the key to every project’s success is understanding the clients’ needs and expectations then exceeding them.

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Our Mission

We provide a wide range of ”pay as you go” offerings compared with traditional professional services that best fit your unique requirements at any stage of your business development. Our on-site service can end up saving your expenses and traveling time where you can focus and reallocate your effort and money on your core business.

What is remote hand

Remote Hands is a pay-per-use service, allowing our clients to minimize the need to deploy resources to the worldwide data center & office to complete tasks.

Over 20 Years of Experience

X-pulse highly trained engineering team has years of experience providing technical support to colocation customers. Think of us as your extended remote IT team that gives you the same speed and reliability you expect from your onsite IT staff.

The Trends

Remote Hands has become more prevalent considering the COVID-19 pandemic, with clients are upping their expectations.
- Proven best practices around Remote Hands services have increasingly become “table stakes” required by clients, instead of a service add-on.
- Clients want to be assured that their health and safety is foremost.
But they also realize that the safety of the operational staff of the data center is important in order to maintain full operational capabilities.
- Clients are supplementing their technical staff with a higher usage of Remote Hands services.

We Offer a Wide Range of Network Services

Cabling & Wiring

Inter rack structure cabling & cross-connect termination, moving & dressing existing cabling.

Basic Device Management

Our team can verify device physical status, swap modular equipment, plug-in serial cables and more.

Telco Circuits

Functions ranging from basic circuit testing and diagnostics to advanced circuit migrations in coordination with carriers/ISPs are available.

Inventory Auditing

On site audits, device labeling, photographing space or equipment and cross-connect tracing can be performed.

Rack & Stack

Tasks such as racking and stacking equipment, moving or discarding boxes or equipment.

One stop shop

We can sources & order accessories for you locally to save your time & cost.

We Work With the
Best Partners

While we are at the forefront of and specialize in IT infra-build, we are very familiar with a number of site building methods and are confident we can find the process that will best help you meet your goals.

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Our Projects Experience

We provided technical risk assessment on customer’s migration plan, and arranged multiple on-site migration support in Hong Kong Mega-two DC. Our engineer handled troubleshooting tasks during the project, eventually the whole migration work was completed smoothly.

Our PM manage new and existing client installations, working cross functionally to deliver defined services in the agreed upon time frame and according to client expectations.. e.g. installation of a brand-new voice solution for Transpower (New Zealand based electricity company), completed a local network build which contain 16 different sites and DC in Hong Kong.

Our Technical Engineering Team
-PoP Site : Build, support and expand for voice and data services in Asia Pacific region
-Equipment Installation : routers, switches, VoIP gateways, multiplexers, echo cancellers
-Network Build : Install and maintain network equipment including Cisco routers, VoIP gateways, switches and Alcatel & ECI multiplexers
-Service Provisioning : Install and commission circuits e.g. voice, data and Ethernet services

Contact us

Hong Kong headquarter
Room 510, Wayson Commercial building, 28 Connaught Road West, Hong Kong
E--mail: [email protected]
Hong Kong BR Cert no. 72385985-000-11-20-3

Germany Sale office
Feldgasse 41a, 90489 Nuremberg, Germany
Tel: +49 1525 2374460

More than a Remote Hand Service

About Us

Our Mission

What is remote hand

Over 20 Years of Experience

The Trends

We Offer a Wide Range of Network Services

Cabling & Wiring

Basic Device Management

Telco Circuits

Inventory Auditing

Rack & Stack

One stop shop

We Work With the Best Partners

Our Projects Experience

Contact us

We Work With the
Best Partners